Cancellation -Refund

Biofizz Agritech Pvt Ltd

At Biofizz Agritech Pvt Ltd, we aim to ensure a smooth and satisfactory shopping experience. This Cancellation and Refund Policy outlines the terms under which orders may be canceled and refunds may be issued.

– Before Shipment:
You may cancel your order anytime before it has been shipped. To cancel, please contact our customer support at [your support email or phone number].

– After Shipment:
Once the order has been shipped, it cannot be canceled. However, you may initiate a return after receiving the product, subject to our return policy.

Returns are accepted under the following conditions:
– The product is unused, unopened, and in its original packaging.
– The return is initiated within 7 days of delivery.
– A valid reason is provided, such as receiving a damaged, defective, or incorrect item.

To initiate a return, please contact us at [support contact].

Certain items are not eligible for return or refund, including:
– Opened or used products.
– Items marked as non-returnable or final sale.
– Products returned without original packaging or invoice.

– Approved Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7–10 business days, and a credit will automatically be applied to your original method of payment.

– Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account again, then contact your payment provider. If you’ve done all this and still haven’t received your refund, contact us at [support contact].

– Customer Responsibility:
Return shipping costs are the responsibility of the customer unless the product is defective or an incorrect item was delivered.

– Non-Refundable Fees:
Shipping charges (if any) are non-refundable once the order is shipped.